CS Tech & Tools
There is an increasing number of customer success tools available - but with more choice means harder decision making. This stage will provide a comprehensive view of the CS tech landscape and help CSMs in APAC make informed decisions when it comes to adding to their tech stack.
Talks related to CS Tech & Tools
Customer lifecycle framework
Delivering positive customer ROI in high-touch environment
Introduction to the customer onboarding maturity model
Decoding churn: The meaning behind what your customer is saying and what to do next
Panel discussion: Customer success with product-led growth
Customer success festival APAC day 2 introduction
Segmentation: The key to successfully aligning CS & Sales
Customer success user journey
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