Who owns user-centric advocacy and how?

A talk by Caroline Soo
Director, Customer Success, Arloid Automation

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About this talk

Oftentimes, we are frustrated at Product, Marketing, or some other department for not having the same laser-sharp focus on user experience. In this keynote, Caroline Soo will be sharing her views of why and how she went on to own user-centricity, to influence and implement change management within the organization.

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