The Power of Being Obsessed With Onboarding

A talk by Leanna Lewis
Senior Customer Success Manager, APAC, MongoDB

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About this talk

At MongoDB, we are OBSESSED with onboarding, and you should be too! You only have one chance to make a first impression. When customers have a structured, comprehensive, and tailored onboarding experience, they not only grow faster, they become stickier and stay for the long term. The onboarding process starts before the deal closes and has no clearly defined ending, and it results in a solid customer partnership. The onboarding begins with our customers but strengthens our relationships with internal stakeholders like sales, product, and professional services. This presentation will be all around the power of being onboarding obsessed and the difference it can make to your day-to-day as your customer's CSM.

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