Panel Discussion: Why CS Should be at the Heart of SaaS Strategy

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About this talk

CS's role within a SaaS business is often described via a multitude of metaphors; 'the central cog', 'the cruise director', 'the pinwheel', 'the thread that holds everything together’.

Our panellists will define the role of Customer Success in SaaS and how it fits into the overall strategy for your business, why it's so important, and how you can make your entire business more customer-centric.

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