Panel discussion: Customer success with product-led growth
A Talk by Gillian Harris, Nainesh Poojary, Caroline Soo, Rachel Ha and Ali McCorkindale
New Relic and
Inventia Life Science
About this talk
Product-led growth (PLG) is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.
In this panel discussion, we will talk about:
- How we approach the customer and set them up for success with our product?
- What makes a product-led customer success approach special?
- What product-led customer success metrics that are important for us?
- What tools/platforms that can be utilized to maximum the performance?
Stages covered by this talk
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