Creating raving fans: Growing together with your customers

A talk by Joseph Latteri
Managing Director, Customer Success, Meltwater

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Stages covered by this talk

About this talk

The goal of customer success at Meltwater is to create raving fans within our customer base. Raving fans not only use and adopt your tools completely, they integrate them into their workflow and get real business value from the solutions you provide. This presentation focus on keys to building long term partnerships with customers centering around delivering real business value. Acknowledging that many factors can impact retention and growth, Joe will talk to the fundamentals that each CS team can control to ensure you propel your customer forward.

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