Driving Revenue Growth with Customer Success

A talk by Jovana Djapa
Director, Customer Success, Blue Prism

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About this talk

Customer Success is about more than making your customers happy. Customers in a modern world expect not only for your product to work as promised but also for their desired outcomes to be achieved. And if they don’t get what they expect, they have plenty of choice and mobility to go for the best available solution on the market.

Operating from a customer-centric playbook means you will help your customers every step of the way - to speed up their time to value, use everything they bought from you to its fullest potential and make them determined to not only keep but also expand their relationship with you.

In our session we will look into how Customer Success drives healthy return on investment through churn management, revenue amplification, improving customer experience and increasing enterprise valuation.

We will talk about how mastering your understanding of churn patterns and understanding why your customers leave and why they stay can help you to manage your customer base proactively. We will also offer some useful frameworks of how Customer Success can be set and used as a growth engine.

Lastly, we will zoom into the How behind these revenue models and tap into various specific ways of how you can create value at all levels of your customer business.

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