A Talk by Hani Ghaith
Customer Success Lead, ANZ,
ABBYY
About this talk
In this session, I will discuss the following topics and share my experience:
- What is the Customer Success User Journey
- Why is it important
- What are the factors impacting the journey
- What are the stages
- What are the different customer success touchpoint types through the journey
- What are some of the metrics used in the journey to measure progress & KPI’s
Stages covered by this talk
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