Customer success user journey

A talk by Hani Ghaith
Customer Success Lead, ANZ, ABBYY

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About this talk

In this session, I will discuss the following topics and share my experience:

  • What is the Customer Success User Journey
  • Why is it important
  • What are the factors impacting the journey
  • What are the stages
  • What are the different customer success touchpoint types through the journey
  • What are some of the metrics used in the journey to measure progress & KPI’s

Stages covered by this talk

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