Better Together: Customer Success Through Effective Cross Departmental Collaboration

A talk by Joseph Latteri
Managing Director, Customer Success, Meltwater

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About this talk

Customer Success is the link between the customer and your organization. Therefore, for Customer Success to truly deliver for the customer, we the entire organization from Sales, to Marketing to Engineering working with 'customer-centric' mindset. Each company will have their own structures, teams and set up, but at the end of the day it is people that are the links between them all. Communication, transparency and a clear company vision not only leads to a more engaged team but will lead to better results and happier customers. In this talk, Joe will talk on Meltwater's progression from a start up to listed company and the structures that followed. He will share tips on how to facilitate seamless collaboration across teams to drive customer success.

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