Customer Success as a Culture: #CSaaC

A talk by Bassam Khoreich
Senior Customer Success Manager APJ, VMware

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About this talk

“Customer Success as a Culture” – Stronger together for more activation and consumption.

How influencing a top down organization structure to have a “Customer Obsessed” CXS (Customer Experience and Success) : CS = CX+CO and how the CXS = Mindset together to drive consumption and success:

A strong partnership to have the “Outside-In” = Customer Obsessed mindset. Sales + Engineering +CS + Professional Services = Stronger Together.

In this session, Bassam will cover:

  1. Segmenting your customers
  2. Way of working together and defining success and aligning to your customers business priorities and outcomes
  3. Activation specialist : Onboarding
  4. Drive success by more leading indicators : Usage, adoption and customer health – by creating and aligning to your customer journey and map it to the customer lifecycle

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