Creating an Effective Voice of the Customer Program

A talk by Andrea Greco
Head of Customer Success, Easyship

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About this talk

Customer Success managers are in one of the best spots in an organization to collect customer feedback. They know the ins and outs of the product, and continually hear from customers suggestions and ideas to improve your product. But where do you store this customer feedback, and most importantly, how do you act on it?

In this presentation, you will learn scalable ways to collect customer feedback, review strategies to translate this feedback into product ideas and create transparency on your product roadmap - internally across customer-facing teams and externally for your customers.

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