Talks covered by this speaker
Leveraging behavioural science in customer success
Stages covered by Mark
About this Speaker
Over ten years of experience in the health technology industry with a background in clinical skills, consulting and customer success. As a head of customer success, I am passionate about leveraging strategy, technology and people to help both startup and multinational healthtech organisations deliver exceptional, differentiated customer experiences. Adept at leadership, coaching and mentoring as a means of empowering teams to achieve success. Interested in the study of behavioural science to guide organisations through transformational change.
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