Coming from an engineering background, Lawrence has always been interested in the technology space. Starting out in sales in an oil and gas company, he eventually got the opportunity to work as an inside sales for a few SAAS companies. These roles allowed him to travel to many countries to meet with customers. Having experienced the satisfaction of being able to build lasting relationships with customers, Lawrence decided to move on from a sales role and transition to a customer success role.
At Financial Times, Lawrence is part of the Asia customer success team. He works closely with multiple teams, especially the sales team, to ensure customers are engaged. He manages customers from many industries, including universities, financial institutions, government agencies as well as technology companies.