Schedule

20+ speakers, 2 days. To make sure you get the most out of the Customer Success Festival APAC, here’s the run of the event.

2021/10/27

Welcome to the Festival!

27 October 2021, 01:45 AM
Ryan Yuan Event Manager, Customer Success Collective
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My Customer Success Journey

27 October 2021, 02:00 AM
Briany Kalms Director, Customer Success, Envato
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B2B Customer Success: The Roadmap to an Engaged, Successful and Happy Customer

27 October 2021, 03:00 AM
Sarah Li Head of Customer Success & Marketing, DHgate.com
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Customer Retention Strategy

27 October 2021, 04:00 AM
Arun Kumar Head of Renewals and Customer Success, JAPAC, NetApp
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Driving Revenue Growth with Customer Success

27 October 2021, 05:00 AM
Jovana Djapa Director, Customer Success, Blue Prism
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Better Together: Customer Success Through Effective Cross Departmental Collaboration

27 October 2021, 06:00 AM
Joseph Latteri Managing Director, Customer Success, Meltwater
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Innovation Led Growth

27 October 2021, 07:00 AM
Shalaka Verma Director, Customer Success, Modern Work, Microsoft
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Creating an Effective Voice of the Customer Program

27 October 2021, 08:00 AM
Andrea Greco Head of Customer Success, Easyship
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The Hybrid Customer Success Model

27 October 2021, 09:00 AM
Sangeeta Prakash Customer Success Principle, Transport, Logistics and Automotive, AMEA, BT
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Panel Discussion: Why CS Should be at the Heart of SaaS Strategy

27 October 2021, 10:00 AM
Linda Wang, Erik Borreson, Paranthaman Chinniah, Niki Clarke-Crossman & Shishir Kapoor LinkedIn, aPriori Technologies, Zeemart, Datadog & PeopleStrong
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2021/10/28

Customer Success APAC Day 2 Introduction

28 October 2021, 01:45 AM
Ryan Yuan Event Manager, Customer Success Collective
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The Power of Being Obsessed With Onboarding

28 October 2021, 02:00 AM
Leanna Lewis Senior Customer Success Manager, APAC, MongoDB
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Customer Success as a Culture: #CSaaC

28 October 2021, 03:00 AM
Bassam Khoreich Senior Customer Success Manager APJ, VMware
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Know your Clients’ Metrics for Success

28 October 2021, 04:00 AM
Lisa Nguyen Head of Customer Success, Zyllem
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Adoption & Change Management in Customer Success

28 October 2021, 05:00 AM
Rahul Gokhale Senior Customer Success Manager, APAC, Microsoft
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Empathy at Scale: Solving the Conundrum of Customer Success

28 October 2021, 06:00 AM
Guru Bhat VP, Customer Success Platform, PayPal
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Drive Customer Engagement Through Effective Communications

28 October 2021, 07:00 AM
Lawrence Ang Customer Success Manager, Financial Times
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Customer Success and Resilience Post-Covid

28 October 2021, 08:00 AM
Akanksha Seth Team Lead, Customer Success, Cloudflare
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Breaking Down the CS & Sales Partnership

28 October 2021, 09:00 AM
Dilip Nair Director, Customer Success, Anaplan
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