Customer Success Festival APAC: Reloaded

Unlock the Potential of Customer Success

March 23-24, 2022

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20+ leading customer success powerhouses.  
20+ hours’ worth of action-led presentations. 
2 jam-packed days.  

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Customer success user journey 24 March 2022, 03:00 AM
Hani Ghaith Customer Success Lead, ANZ, ABBYY
Panel discussion: Customer success with product-led growth 23 March 2022, 09:00 AM
Gillian Harris, Nainesh Poojary, Caroline Soo, Rachel Ha & Ali McCorkindale
Customer success festival APAC day 2 introduction 24 March 2022, 12:45 AM
Ryan Yuan Event Director, Customer Success Collective
Who owns user-centric advocacy and how? 24 March 2022, 06:00 AM
Caroline Soo Director, Customer Success, Arloid Automation

What will your learn?

⭐️CS trends in the APAC region

⭐️Driving revenue growth with customer success

⭐️Customer communication best practice

⭐️Customer lifecycle and engagement strategy

⭐️Turning your customers into advocates

⭐️Technology & tools for a customer success team

CHECK OUT THE STAGES

Join our global CS community

New to Customer Success? We want to inspire and inform your journey. Already an experienced CSM? We've got the tools to help you propel your career growth.

Our Community's a place for customer success folks from all industries, all levels of seniority and all corners of the globe to connect, network, ask questions, share ideas, find solutions, and level-up in their field.

JOIN THE COLLECTIVE

Want to partner?

Bringing together 1000+ attendees and 20+ speakers, the Customer Success Festival APAC is returning to APAC with a stronger lineup & latest topics.

Position your brand in front of the region's customer success thought-leaders and key decision-makers whilst validating your status as a market leader. Demonstrate the benefits of your product and build lasting relationships.

GET IN TOUCH or grab the MEDIA KIT

The State of Customer Retention 2022

"Why are all my best customers leaving!?"

Well like 42% of SaaS orgs surveyed, you’re not fully focused on customer retention.

It’s a universal fact: retaining customers is much cheaper than acquiring new ones.

With this in mind, we decided to dig deeper into the landscape of customer retention, surveying CS superstars in all stages of their careers, all across the globe, to bring you... The State of Customer Retention Report 2022

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